Terms of Use, Purchase & Refund Policies
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using any of our websites, including but not limited to Charleene.com (the “Service”) operated by Ideas & Innovations, Inc. doing business as Charleene.com.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you do not have permission to use the Service.
1. User Agreement
Parties
The parties to this legal Agreement are you, the user, and the owner of the Charleene.com website, Ideas & Innovations, Inc. (hereafter referred to as Ideas & Innovations). If you are using the Service on behalf of an entity, “you,” “your,” and “yourself” refer to that organization. “We,” “us,” and “our” refer to Charleene.com and Ideas & Innovations.
Agreement
This Agreement consists of this User Agreement, the Terms of Use, and our Privacy Policy, which are incorporated herein by reference. In case of any conflict, this User Agreement shall take precedence.
Modifications
We reserve the right to modify this Agreement at any time by posting an amended version on the site or notifying you of changes. Continued use of the Service following such modifications constitutes acceptance.
2. Purchases and Eligibility
If you wish to purchase any product or service made available through the Service, you may be asked to provide certain relevant information, such as your credit card details, billing, and shipping addresses. You warrant that you have the legal right to use the payment method and that all information you provide is accurate.
We use third-party payment processors, and by submitting your information, you grant us the right to share it with these third parties, subject to our Privacy Policy.
3. Subscriptions and Retainers
Some products and services on Charleene.com are offered via auto-renewing subscriptions. Subscriptions may include limitations, such as access or service hours. The subscription term is specified at the time of purchase and will auto-renew unless canceled.
We reserve the right to cancel any order for reasons such as product/service availability, errors, or suspicion of fraud. Purchases cannot be made by minors or users who have been suspended.
4. Payment of Fees
All subscription fees are due as specified at the time of registration and are non-refundable unless otherwise stated. Failure to make payments may result in the suspension or termination of your account.
5. Ownership and Use Restrictions
All content provided on the site, including intellectual property rights, is owned by us or licensed to us. Users are granted limited, revocable access to the site’s Services for personal use or authorized purposes. Resale or unauthorized use of materials is prohibited.
Work-for-Hire
For custom deliverables, the customer owns the right to use the delivered content upon full payment, but proprietary systems or methods remain the property of Charleene.com.
6. Termination
Project Payments
For projects with upfront or partial payments, either party may terminate the agreement within 3 business days. Refunds, if applicable, will be subject to deductions for incurred costs.
Subscription Terminations
You may terminate your subscription at any time by providing written notice through the appropriate account settings or by contacting us via email at support@charleene.com. Upon termination, access to the subscription-based services will cease at the end of the current billing cycle. No refunds will be issued for partial months or unused services unless explicitly stated otherwise at the time of purchase.
Additional Termination Terms
If specific termination terms are outlined in the project’s Scope of Work, they will supersede this agreement.
7. Refund Policies
Unless otherwise specified, you may request a refund for products within 7 days of purchase, and refunds will be issued to the original payment method. There are no refunds for custom services after the 7-day period unless otherwise agreed upon in writing.
8. Warranty and Disclaimer
The Service is provided “as-is” and without warranties of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or secure. All implied warranties, including merchantability and fitness for a particular purpose, are disclaimed to the fullest extent allowed by law.
9. Limitation of Liability
In no event will Ideas & Innovations be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Service. Liability is capped at the fees paid by the user for the services in question.
10. Confidentiality and Privacy
All information shared with us during your use of the Service is confidential, except for information already in the public domain. Personal information provided by users is subject to our Privacy Policy, which can be accessed on the site. All personal data is stored in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), where applicable.
11. Income Disclaimers
Results from our services and products, including income, will vary depending on individual circumstances. There are no guarantees of success or income from the use of our materials.
12. Arbitration
Any disputes arising from this Agreement will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will take place in Hillsborough County, Florida. If the parties cannot agree on an arbitrator, each party will select an arbitrator, and the two arbitrators will choose a neutral third-party arbitrator. The arbitrator’s decision may be enforced in a court of competent jurisdiction. This arbitration clause does not prevent either party from seeking relief in small claims court for disputes or claims within the scope of small claims jurisdiction.
13. Governing Law and Jurisdiction
This Agreement is governed by the laws of Florida, and any legal proceedings must be initiated in the courts of Hillsborough County, FL, or the nearest U.S. District Court.
14. Severability
If any provision of this Agreement is found invalid, the remaining provisions will continue in full force.
15. Force Majeure
We are not liable for delays or failures due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, wars, pandemics, internet outages, governmental restrictions, or other unforeseen circumstances.
16. Survival
Any clauses that by their nature should survive termination of this Agreement will continue to apply after termination.
17. FDA Disclaimer
The statements made on this website, including the use of the term “healing,” have not been evaluated by the Food and Drug Administration (FDA). The products and services offered through Charleene.com are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The content provided on this site is for informational and educational purposes only and is not a substitute for professional medical advice. Always consult a healthcare provider for medical advice regarding any health concerns or conditions.
18. Miscellaneous
These Terms and Conditions, along with any documents expressly referred to herein, constitute the entire agreement between you and us and supersede all prior agreements or understandings. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.